Terms and Condition

Last Updated: 03/02/2026

Welcome to Wintergreen Window Cleaning LLC. These Terms and Conditions apply to services provided by Wintergreen Window Cleaning LLC, referred to below as “Wintergreen Window Cleaning,” “we,” “us,” or “our.” By requesting an estimate, scheduling a service, or allowing work to begin, the customer agrees to these terms.

1. Scope of Services

Wintergreen Window Cleaning provides residential and commercial cleaning services, including window cleaning, gutter cleaning, and high interior dusting and vacuuming.

The exact scope of work will be based on the estimate, service agreement, invoice, or written confirmation provided to the customer. Any additional work requested outside the original scope may require revised pricing and approval.

2. Property Access and Preparation

The customer is responsible for providing safe and reasonable access to the areas included in the scheduled service.
For interior window cleaning, an adult must be present unless other arrangements have been approved in advance.
Customers should unlock necessary doors, gates, and windows before the scheduled arrival.
Furniture, decorations, electronics, blinds, curtains, and other fragile or valuable items should be moved away from work areas whenever possible. Wintergreen Window Cleaning is not responsible for delays or incomplete service caused by inaccessible areas.

3. Pre-Existing Damage and Property Conditions

Window cleaning may reveal existing scratches, stains, failed seals, damaged screens, loose frames, deteriorated caulking, hard-water deposits, or other conditions that were not visible before cleaning.

Wintergreen Window Cleaning is not responsible for damage caused by defective, improperly installed, loose, aged, cracked, or previously damaged windows, screens, frames, gutters, fixtures, or other property features.

4. Weather and Service Delays

Weather conditions may affect the safety, timing, or quality of exterior cleaning services. Wintergreen Window Cleaning may reschedule or pause work due to rain, high winds, lightning, extreme temperatures, unsafe roof conditions, or other circumstances beyond our control.

Customers will be contacted as soon as reasonably possible when a weather-related schedule change is necessary.

5. Estimates, Payments, and Cancellations

Estimates are based on the information available at the time they are prepared. Pricing may be adjusted if the property condition, access requirements, window count, gutter condition, or requested scope differs from what was originally described.

Payment is due according to the terms stated on the estimate or invoice. Late payments may be subject to reasonable collection costs or fees where permitted by law.

Customers should provide reasonable notice when cancelling or rescheduling. A cancellation fee may apply when service is cancelled with insufficient notice or after the team has already travelled to the property.

6. Customer Responsibilities

Customers are responsible for providing accurate information about the property and requested service. Pets should be secured, alarm systems should be managed, and work areas should be kept reasonably clear.

The customer must inform Wintergreen Window Cleaning of any hazards, restricted areas, damaged surfaces, electrical concerns, unstable structures, or other conditions that may affect safe service.

7. Service Results and Limitations

Wintergreen Window Cleaning strives to provide professional, detail-focused results. However, some stains, mineral deposits, oxidation, paint, adhesive, construction debris, permanent glass damage, or deeply embedded buildup may not be fully removable through standard cleaning.

Specialty restoration or stain-removal work may require a separate estimate and is not included unless specifically listed in writing.

Any concerns about completed work should be reported promptly so we can review the service and determine an appropriate resolution.

8. Limitation of Liability and Contact Information

To the extent permitted by law, Wintergreen Window Cleaning is not responsible for indirect, incidental, or consequential losses resulting from delayed service, inaccessible areas, pre-existing damage, defective property components, weather conditions, or circumstances outside our reasonable control.